Orders are shipped within a maximum of 12 working days after the receipt of payment.
They are sent via Colissimo with a tracking number that will be sent to you by email.
For delivery outside the EU/Metropolitan France, please contact us.
Returns are free of charge from metropolitan France and the European Union.
To be able to return a product, it must not have been used and must be in its original condition.
If you are not completely satisfied with your order, you have 15 days after receiving the product to return it to us, by simply following the steps below:
- Send us an email within 10 days of receiving your order to firstname.lastname@example.org , specifying the product(s) you would like to return.
- Pack the product(s) carefully in its original box.
- We will send you by email a return form. Print and stick the return form on the packaging.
- Return at your nearest post office.
- Keep receipts and tracking numbers as proof of your return.
- We will refund your order within 10 working days counting from the day we received your order.
If you have placed an order from a country outside metropolitan France or the European Union, the return procedures will be detailed to you by email at the time of your order.